Privacy Policy
Last updated: January 19, 2026
CaseTrakr (“Company”, “we”, “us”, or “our”) operates https://casetrakr.com (the “Website”) and the CaseTrakr software platform (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.
By accessing or using CaseTrakr, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We may collect information you voluntarily provide, including:
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Name
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Email address
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Organization name
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Billing and payment details (processed by Stripe, not stored by us)
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Case-related data entered into the platform
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Communications with support
1.2 Automatically Collected Information
When you access the Service, we may automatically collect:
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IP address
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Browser type and device information
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Usage data (pages viewed, actions taken)
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Log files and timestamps
2. How We Use Your Information
We use your information to:
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Provide, operate, and maintain the Service
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Process subscriptions and payments
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Communicate with you about your account
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Provide customer support
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Improve product performance and features
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Comply with legal obligations
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Detect and prevent fraud or misuse
We do not sell personal data.
3. Case Data and Sensitive Information
CaseTrakr is a case management platform. Any data entered into the system remains owned by you or your organization.
We process case data solely to provide the Service and do not review, share, or use it for marketing purposes.
You are responsible for ensuring you have legal authority to upload and manage personal data of third parties.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process personal data based on:
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Contractual necessity
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Legitimate business interests
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Legal obligations
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User consent (where applicable)
5. Data Sharing and Third Parties
We may share data only with trusted third parties necessary to operate the Service, including:
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Stripe (payment processing)
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Cloud hosting providers
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Analytics and monitoring services
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Customer support tools
These providers are contractually obligated to protect your data.
6. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate.
We take reasonable measures to ensure appropriate safeguards are in place for international transfers.
7. Data Retention
We retain personal data only as long as necessary to:
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Provide the Service
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Meet legal, accounting, or regulatory obligations
You may request deletion of your account and data, subject to legal retention requirements.
8. Your Rights
Depending on your location, you may have rights to:
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Access your personal data
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Correct inaccurate data
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Request deletion
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Object to processing
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Request data portability
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Withdraw consent
To exercise your rights, contact us at support@casetrakr.com.
9. Cookies and Tracking
We use cookies and similar technologies to:
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Maintain session functionality
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Improve user experience
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Analyze platform usage
You may control cookies through your browser settings.
10. Security
We implement reasonable technical and organizational measures to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute security.
11. Children’s Privacy
CaseTrakr is not intended for use by individuals under 18. We do not knowingly collect data from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
Continued use of the Service constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or data practices, contact:
Email: support@casetrakr.com
Website: https://casetrakr.com