TERMS AND CONDITIONS
Last updated: Jan 19, 2026
These Terms and Conditions (“Terms”) govern access to and use of CaseTrakr, available at https://casetrakr.com (the “Platform”), operated by CaseTrakr (“Company”, “we”, “us”, or “our”).
By accessing or using the Platform, creating an account, or purchasing a subscription, you agree to be bound by these Terms.
If you do not agree, do not use the Platform.
1. Description of the Service
CaseTrakr is a software-as-a-service (SaaS) platform designed to help organizations manage cases, including but not limited to immigration cases, study abroad programs, and similar workflows.
CaseTrakr does not provide legal advice, immigration advice, or professional consulting services. Users are solely responsible for how they use the Platform and for compliance with applicable laws.
2. Eligibility and Account Registration
You must:
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Be at least 18 years old
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Have authority to bind your organization (if registering on behalf of one)
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Provide accurate and complete registration information
You are responsible for:
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Maintaining account security
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All activity under your account
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Keeping login credentials confidential
3. Subscriptions, Billing, and Payments
3.1 Subscription Plans
Access to the Platform requires an active paid subscription unless otherwise stated.
Subscription details (pricing, billing cycle, features) are displayed on the website or checkout page.
3.2 Payments
Payments are processed through Stripe. By subscribing, you authorize us to charge your selected payment method on a recurring basis.
3.3 Renewals
Subscriptions automatically renew unless canceled before the end of the billing period.
3.4 Cancellations
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided.
3.5 Refunds
Unless required by law, all payments are non-refundable.
4. Acceptable Use
You agree not to:
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Use the Platform for unlawful purposes
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Upload false, misleading, or fraudulent information
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Interfere with platform security or performance
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Attempt unauthorized access to systems or data
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Use the Platform to provide legal or immigration advice without proper authorization
We reserve the right to suspend or terminate accounts that violate these Terms.
5. User Data and Privacy
You retain ownership of your data.
By using the Platform, you grant us a limited license to store, process, and display your data solely to provide the Service.
Personal data is handled in accordance with our Privacy Policy, which complies with:
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U.S. data protection laws
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GDPR (EU)
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Applicable LATAM regulations
6. Intellectual Property
All rights, title, and interest in the Platform, including software, branding, and content, belong to CaseTrakr.
You may not copy, modify, resell, or distribute any part of the Platform without written permission.
7. Service Availability & Support (Startup-Friendly SLA)
7.1 Availability
We aim to provide commercially reasonable uptime, but do not guarantee uninterrupted service.
Scheduled maintenance and unexpected outages may occur.
7.2 Support
Support is provided on a best-effort basis via:
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Email
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In-app support (if available)
We do not guarantee response or resolution times.
8. Third-Party Services
The Platform may integrate with third-party services (e.g., Stripe). We are not responsible for third-party outages, errors, or data handling.
9. Disclaimer of Warranties
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, INCLUDING:
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MERCHANTABILITY
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FITNESS FOR A PARTICULAR PURPOSE
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NON-INFRINGEMENT
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ACCURACY OR RELIABILITY OF DATA
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
CASETRAKR SHALL NOT BE LIABLE FOR:
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INDIRECT OR CONSEQUENTIAL DAMAGES
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LOSS OF DATA
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LOSS OF PROFITS
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BUSINESS INTERRUPTION
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE LAST 12 MONTHS.
11. Indemnification
You agree to indemnify and hold harmless CaseTrakr from claims arising from:
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Your use of the Platform
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Your violation of these Terms
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Your violation of applicable laws or regulations
12. Termination
We may suspend or terminate access:
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For violations of these Terms
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For non-payment
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To comply with legal obligations
Upon termination, access to the Platform and data may be restricted or deleted.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.
Any disputes shall be resolved in courts located in Delaware, unless otherwise required by mandatory local law.
14. Changes to These Terms
We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance.
15. Contact Information
For questions about these Terms, contact:
Email: support@casetrakr.com
Website: https://casetrakr.com